Case studies: Challenges solved. Results delivered.

Turning heads is nice — and can even help achieve your goals — but we’ll never give you work that isn’t backed by powerful strategy.

It’s about boosting bottom lines, gaining new efficiencies and surpassing goals. See how we solve complex business problems with design and technology. All so you can move on to the next big challenge.

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Close up of graphic used for the campaign to communicate unifying all stores under the single Macy’s brand.

Communications support corporate restructuring

Macy's, Inc.
Retail
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Close up of a man's hands taking a survey on a tablet.

Customer experience management system drives continuous improvement in shopper satisfaction

Macy's, Inc.
Retail
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JOANN team member helping a customer at the cut bar, cutting fabric from a bolt, in the flagship Polaris store. She is wearing a bright green apron, smiling while focusing on her task.

Effective employee onboarding supports new hires and business goals

JOANN
Retail
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Woman with long wavy hair sitting in front of laptop in a lobby, looking away from the camera, smiling. She is in focus while the people in the background are out of focus.

Communication strategy and customized materials engage diverse audiences

EyeMed Vision Care
Health Care
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Students walking on NKU's campus outside the Steely Library.

Reimagined UX helps save NKU’s accreditation

Northern Kentucky University
Higher Education
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Collage of Macy's photos including employees, events, locations and textures

Careers website wins next-generation talent

Macy's, Inc.
Retail
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Smiling black woman wearing professional attire with short hair and glasses sitting at a desk in front of a computer.

Communications portal provides secure, personalized experience

EyeMed Vision Care
Health Care
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Two employees laughing with one another in a bright, open office space.

Attracting top talent with a well-defined employer brand

E.W. Scripps Company
Media & Entertainment
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A husband and wife with their daughter, all smiling while using bubble wands outside.

Customizable communication system helps reach recruiting goals

EyeMed Vision Care
Health Care
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Two NFL football commentators in a discussion with out-of-focus crowds in the background.

Maintaining candidate experience during mergers & acquisitions

21st Century Fox & Fox Corporation
Media & Entertainment
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Two receptionists sit behind the welcome counter in an IHG hotel. One is speaking on the phone while the other smiles at an unrecognizable customer.

Careers portal leverages global brand for franchise talent

InterContinental Hotels Group
Hospitality
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Macy's employee standing in the shoe department with a customer scanning a shoe for more information

Boosting sales with streamlined contest management

Macy's, Inc.
Retail
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