Macy’s employee resource portal ensures employees always have the information they need, while reducing administrative burden.
Challenge
With approximately 125,000 employees across stores, distribution centers, call centers and corporate offices, Macy's faced an immense communications challenge in getting the right information to the right people at the right time, while keeping costs streamlined. Making sure specific information was accessible to specific employees added to the complexity.
The company had migrated its associate handbook and policies to an online system, but it was difficult for users to find information, and it was equally challenging and time-consuming to manage. Finally, it lacked a way for the legal team to quickly determine what policy was in place for any given employee type – a critical information need.
User engagement was low, though paradoxically the site was available on the public internet and regularly appeared in search engine results.
Services:
User experience planning & user interface design
Information architecture development
Responsive website design & development
Custom application development
Data architecture & systems integration
Ongoing maintenance & support
Custom illustration
Macy’s employee resource portal ensures employees always have the information they need, while reducing administrative burden.
Services:
User experience planning & user interface design
Information architecture development
Responsive website design & development
Custom application development
Data architecture & systems integration
Ongoing maintenance & support
Custom illustration
Challenge
With approximately 125,000 employees across stores, distribution centers, call centers and corporate offices, Macy's faced an immense communications challenge in getting the right information to the right people at the right time, while keeping costs streamlined. Making sure specific information was accessible to specific employees added to the complexity.
The company had migrated its associate handbook and policies to an online system, but it was difficult for users to find information, and it was equally challenging and time-consuming to manage. Finally, it lacked a way for the legal team to quickly determine what policy was in place for any given employee type – a critical information need.
User engagement was low, though paradoxically the site was available on the public internet and regularly appeared in search engine results.