Strategy
Given the sheer number of providers that EyeMed serves, their portal needed to be reliable and always accessible. So, our team began by migrating the entire website to a new cloud-based server.
Once the migration was complete, we worked diligently with EyeMed’s IT team to implement a secure Single Sign On (SSO) process, allowing users to access all EyeMed information through one entry point. This change was instrumental for the client and their customers, as providers previously had to login into one system for business administration needs and another for forms, manuals and other features.
Our developers were then tasked with no easy feat; simplifying the elaborate content management system (CMS) to make it more functional for the EyeMed team and their end users. We were able to draw up and implement a complex yet fully functional database architecture that allowed EyeMed’s CMS to integrate with external API services provided by their multiple vendors.
Results
Optimizing the self-service portal has helped EyeMed streamline operations and automate manual tasks, allowing them to allocate resources elsewhere. Our client has reported that their provider satisfaction has increased with the Single Sign On (SSO) integration and that the increase in portal traffic directly translates to a decrease in their call center volume.
Recently, Sanger & Eby was asked to begin laying the initial groundwork for re-platforming the portal with new information architecture and a refreshed user experience. The initial groundwork has been done and we are excited to position EyeMed to make an even bigger impact on their constituents.
Do you need help maintaining and enhancing difficult-to-use systems? Or help combining multiple complex systems? Let’s talk!